We accept order cancellation before the product is shipped or
produced. If the order is cancelled you will get full refund. We
cannot cancel the order if the product is already shipped out.
We accept return of products. Customers have the right to apply for a
return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the original
packaging. To complete your return, we require a receipt or proof of
purchase. Please ask our customer service to make sure you send the
package to the right address.
Once your return is received and inspected, we will email you a
notification of receipt. We will also notify you of the approval or
rejection of your refund. If you are approved, then your refund will
be processed, and a credit will automatically be applied to your
credit card or original method of payment, within a certain amount of
If due to our reasons, the goods received are damaged or not correct, the
consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a
Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible
for the shipping fee. The specific fee should be based on the express
company you choose.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your
refund is officially posted. Next contact your bank. There is often some
processing time before a refund is posted. If you’ve done all of this and
you still have not received your refund, please contact us at
Please contact our Customer service at
get the return address.